I signed up for Emusic.com a few months ago to buy music online, but I’m fed up with them. This is my “why are you leaving?” feedback to them:
I’d like to get what I pay for. I pay for 65 tracks but if I don’t download them within the month, they disappear. I have trouble understanding how this is a legitimate business practice – where do my tracks go? Are they distributed to the poor?
Your business model is based on the hope that people won’t use what they pay for.
Your business model is based on taking advantage of your customers.