NTL phone message tells customers to fuck off. “We don’t give a f..k about you… we just will f..k you”. I’m just pleased they are being honest for once.
I managed to re-apply for an Amazon account with the same e-mail address and gained access to my previous purchases history and credit card history. I’ve e-mailed a number of time but Amazon just don’t care. I actually want to make a book purchase but cannot (as I now have two accounts with the same e-mail address (i.e: username) and it gets confused). I’m just going to purchase them elsewhere.
Pixmania have also wasted my time over the last few weeks. I made a mistake with delivery methods whilst ordering a digital camera for my folks. I mailed them complaining that this was mostly the cause of their software and suggestied (nicely) some ways of improving things. They, like Amazon, don’t care. I didn’t read their terms and conditions, stuff me. After more complaing I got a refund on the delivery, but they never once commented on my suggestions.
“What the large print giveth, the small print taketh away”
Comments
1. What you’ve written so far is nothing compared to what I’ve gone through. Last year I told NTHell to disconnect the landline because we were moving elsewhere, which as far as I can tell they did. However about 3 months went by before they stopped by to reconnect the service in my flat. However, what came as a shock was the fact that they kept sending bills to my new address now charging me for the time between they disconnected the service until they reconnected it (about 2 to 3 months). They were literally trying to steal money from me. And then I started to receive final reminder letters saying pay up or else. I bent over backwards trying to reach a real person through customer harras…er service. They never gave a solution and letters from them kept piling up in my rubbish bin.
On the other hand, by the time we were expecting someone from NTHell to show up for reconnection, some female executive called me up and offered me a deal in which I’d have to pay only £7.25 as a month charge, provided I made a payment of £25 upfront. The case is I wouldn’t have to pay a single £p during the first 3 months. I accepted, but as soon as the line became ready for use, they started sending bills for £11.50 as a month charge. What they are doing is illegal right? They’ve been doing this since we started this new contract. I desperately tried to get help and advice from somewhere but it was fruitless.
Then they sent the “debt” to a debt recovery company, and after trying to contact those guys, they forced me into pay like £100 of which I owed about £50 according to my estimates. I have the whole paperwork to prove what I’m saying. However they got away with it. I’m sure these sharks do the same to other hard working people and nobody does a thing about it.
As they have disconnected the line, they have the nerves to tell me I have to pay a further fee to have the line back, and the month charges are still running. So I have to pay to have the service back and furthermore I have to keep paying what they say I owe until the end of the contract. Can somebody tell me is there anything I can do to expose these rats? I’m sharing this in the hope that somebody who reads this will have an idea that can help start stopping these swindlers, or organize a group and together expose these fraudsters, legally. They have been in breach of a contract and don’t care what I say.
I hate Pixmania.
It’s war.
http://ihatepixmania.blogspot.com/